Shipping policy

Shipping Policy

UNFLTRD VACILON Last updated: August 18, 2026

UNFLTRD VACILON is a clothing brand based in Puerto Rico. This policy explains how we process, ship, and deliver orders placed at unvacilon.com. If anything here is unclear, write to us — the contact details are at the bottom of this page.

Where we ship

We currently ship to Puerto Rico and all 50 U.S. states, including U.S. territories (U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands) and APO/FPO/DPO military addresses.

Order processing

Processing time: 2–4 business days.

Every order is made to order — nothing sits in a warehouse waiting. That means we need a few days to produce your piece before it ships. Processing time is separate from delivery time.

Business days are Monday through Friday, excluding U.S. federal holidays and Puerto Rico public holidays. Orders placed on a weekend or holiday begin processing the next business day.

During new collection drops, sales, and the November–December holiday period, processing can take up to 7 business days. We'll say so on the site when that's the case.

Delivery times

Delivery time begins after processing is complete, not from the moment you place the order.

Destination	Processing	Delivery	Total estimate
Puerto Rico	2–4 business days	4–8 business days	6–12 business days
U.S. mainland	2–4 business days	3–7 business days	5–11 business days
U.S. territories & APO/FPO	2–4 business days	7–21 business days	9–25 business days

These are estimates, not guarantees. Carriers set their own delivery windows and we can't control them once a package leaves our hands.

Shipping rates

Free standard shipping on all orders over $70 USD.
Orders under $70: shipping is calculated at checkout based on your address and order weight. You'll see the exact cost before you pay — no surprises after checkout.

Rates shown at checkout are final. We don't add handling fees, and there is nothing further to pay on delivery.

A note for Puerto Rico customers

Puerto Rico is domestic U.S. territory for shipping purposes. Orders to the island are not international shipments — there are no customs fees, no import duties, and no brokerage charges. If any carrier ever tries to collect a customs fee on a package from us, contact us immediately.

Delivery to the island can run a few days longer than mainland delivery, particularly to rural municipios. We build that into the estimates above.

Tracking your order

You'll receive a confirmation email as soon as you order, and a second email with tracking as soon as your package ships. Tracking can take 24–48 hours to show movement after it's issued — that's normal and doesn't mean anything is wrong.

You can also check order status anytime through the Track your order link in our footer.

If you haven't received tracking within 7 business days of ordering, email us.

Getting your address right

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

If you catch a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't entered production. After that we can't change it.

We're not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you and reship it once you cover the reshipping cost.

Lost, stolen, or damaged packages

If tracking shows delivered but you don't have it: check with neighbors, building management, and your local post office first — packages marked delivered often turn up within 48 hours. If it doesn't, contact us and we'll help you open a claim with the carrier.

If your package is genuinely lost in transit: contact us and we'll replace it at no cost to you.

If your item arrives damaged or defective: email us within 14 days of delivery with photos of the item and the packaging. We'll replace it or refund you — your choice.

Once a carrier confirms delivery to your address, responsibility for the package passes to you. We'll still help you chase it down, but we can't guarantee a replacement for confirmed-delivered packages.

Delays outside our control

Some things are beyond us: carrier backlogs, weather, natural disasters, strikes, and public holidays. Puerto Rico's hurricane season runs June through November, and severe weather can suspend shipping to and from the island for days at a time.

When that happens we'll post updates on the site and on our social channels. We don't issue refunds for delays caused by carriers or events outside our control, but we will always work with you to make it right.

Order changes and cancellations

Because everything is made to order, we can only cancel or modify an order within 12 hours of purchase and before it enters production. Email us as fast as you can and we'll do what we can.

Multiple items

Orders with several items may ship in separate packages arriving on different days. You won't be charged extra for this. Each shipment gets its own tracking number.